At iGreenTree, we ensure the highest quality and reliability of your digital products through rigorous testing and quality engineering practices. Before any product launch, our team conducts an exhaustive range of tests, covering functional, integration, performance, security, and user experience aspects. Our comprehensive product testing and quality engineering services are tailored to ensure that key industry platforms such as SAP-ISU, Oracle CC&B, and IBM Maximo not only meet but exceed the stringent requirements of functionality, security, and user experience demanded by this vital sector.
Our comprehensive functional testing services are tailored to ensure that key industry platforms including but not limited to SAP-ISU, Oracle CC&B, and IBM Maximo and connected systems not only meet but exceed the stringent requirements of functionality.
We conduct thorough functional testing on SAP for Utilities (SAP-ISU) to ensure every module, from billing to customer service, operates flawlessly according to regulatory standards and business needs. This includes testing tariff calculations, rate determination, and billing processes to prevent revenue loss and ensure compliance.
For Oracle Utilities Customer Care and Billing (CC&B), our focus extends to ensuring that all aspects of customer interaction and billing are handled efficiently. We test for accurate account management, transaction processing, and billing cycles to enhance customer satisfaction and operational accuracy.
Our testing protocols for IBM Maximo, an asset management solution, include verifying functionalities related to asset lifecycle management, work order management, and inventory control to ensure that all physical assets are tracked, maintained, and optimized efficiently.
Integration testing ensures that key industry platforms including but not limited to SAP-ISU, Oracle CC&B, and IBM Maximo communicate effectively with other enterprise software, providing a seamless flow of information across platforms. For instance, integrating SAP-ISU with geographic information systems (GIS) for better asset management and outage management, or ensuring Oracle CC&B properly interfaces with payment gateways and financial software.
We simulate high-load scenarios to ensure systems like SAP-ISU can handle peak data volumes during critical periods such as month-end billing or emergency situations. This testing ensures that the systems remain responsive and stable under stress, preventing critical disruptions in service delivery.
Given the sensitivity of data handled, including personal customer details and service usage information, robust security testing is vital. We perform exhaustive security checks to safeguard systems against unauthorized access, data breaches, and other vulnerabilities.
User interfaces for systems like Customer Experience (CX), Workforce Experience (WX), Oracle CC&B are tested for usability to ensure that customer service representatives (CSRs) can navigate efficiently, improving the speed and quality of service to end-users. This testing includes accessibility assessments to ensure compliance with various standards and regulations.
